NYS Office of Consumer Services
Customer Complaints can be filed directly with Crown Point Telephone Corporation at PO Box 275, Crown Point, NY 12928. If you feel that a complaint you filed with the company remains unresolved, the New York State Department of Public Service (DPS) Office of Consumer Services has several ways that you can contact them. Their website for complaint submission is www.dps.ny.gov/complaints, there is a Helpline available at 800-342-3377 or you may contact them at the following mailing address: NYS Department of Public Service Commission, Office of Consumer Services, Three Empire State Plaza, Albany, NY 12223.
Your rights & Responsibilities as a Residential Customer
Office of Priority Telecommunications (OPT)
Do not call registry
FCC Consumer Home Page
811 – UFPO
711 – TTY Telephone services for the hearing Impaired